1. What makes Casa Ojo pieces unique?
Each item is handmade by skilled artisans, celebrating traditional techniques and modern design. Slight variations in color, texture, or pattern reflect the human touch and make every piece one of a kind.
2. Who do you collaborate with?
Casa Ojo partners with women, Black artists, and independent makers in Mexico and within the United States, ensuring every purchase supports diverse communities and sustainable craftsmanship.
3. Do you ship internationally?
Yes. We ship worldwide using trusted carriers. All duties, taxes, and fees are the responsibility of the recipient, and tracking details will be provided upon shipment.
4. When will my order ship?
Most in-stock items ship within 3 business days. Custom or limited-edition pieces may require additional lead time, which will be noted on the product page. If there is any delay outside of this, we will contact you about your order.
5. What is your return policy?
All sales are final, except in cases of a major discrepancy from the product description or if the wrong item was received. Exchanges and store credit may be offered on a case-by-case basis, with return shipping at the customer’s expense.
6. Are Casa Ojo items sustainable?
We prioritize natural, responsibly sourced materials, small low-waste production, and partnerships with artisans who use eco-conscious practices. Each purchase helps preserve heritage craftsmanship.
7. How do I care for my Casa Ojo pieces?
Care instructions vary by material. However, most of our items are machine washable. Each listing has detailed guidance to help you maintain your items so they age beautifully and last for generations.
8. Does Casa Ojo have a physical location?
No. We operate online to keep our overhead low and to focus on design and direct contact with our communities. However, we sometimes pop up at local markets and events.
9. Can I commission a custom piece?
In short, yes! We'd love to create alongside you. Please contact us regarding your idea, and/or to check for availability and timelines.
10. How can I stay connected with Casa Ojo?
Join our newsletter for exclusive previews, and first access to new collections, or follow us on Instagram for behind-the-scenes stories.
Rugs & Made-to Order
Any items that are custom, made-to-order, limited edition, or one-of-a-kind, have the length of time required to make them indicated on the item page. Please note that these items are created in the order they are received. Rush fees are not applicable.
These purchases are non-refundable.
All rug sales are final.
Presale & Sample Sale Items
Any items that are purchased during a presale event are considered made-to-order and are non-refundable. Items purchased during a sample sale event are final sale.
Stockists & Press Inquiries
For Stockists or Press/Media inquiries, please contact us directly via the contact form here.